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🔥 Spoiler Alert 🔥 There's no "normal" path to #VoiceTech #ConversationalAI. 🛣️ Panelists 🎬@SegoviJos🌵 @UNM #BetterCallSaul 💫@pvolad⚙️ @IBMData 💃🏻@yinasd_ux🏙️ @xappai 👩🏽‍🎓Ashwini Ganeshan PhD🤖 @LivePerson Join us! 🔗womeninvoice.org/summit #NLU #CX #ML #ConversationDesign
Nearly half of us would rather go to the dentist than call customer support. At heart, it's a trust issue, and consistency & predictability lies at the core of great #CX. Don't be the root canal of CX. Learn more with @genefamurphy and @hyken ... livesocial.seismic.com/tyGnl…
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8x8 Conversation IQ brings insights and professionalism from the #receptiondesk to the #backoffice. Read about how it helps teams have smarter customer interactions in Issue 4 of our Solve for X journal: bit.ly/3yJQOYK #UCaaS #CCaaS #XCaaS #EX #CX
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Mindy Maher ƸӜƷ•°*♥ retweeted
Consumers & Pros! The FASTEST hour on Twitter: 13th Year of #CustServ chat TONIGHT 9 pm ET / 6 pm PT Topic: 👉  “The customer isn't always right. How do we determine the right response?" #cx #customerservice w me, @ImMarkBernhardt @GregOrtbach
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Join @annettefranz, Founder and CEO of @CXJourney, on the #CXPulse #podcast for a conversation about the critical principles that form the foundation of company culture an impact #CX >> okt.to/p7Maj6